1. SHIPPING & DELIVERY POLICY
Orders will be processed within 3 – 5 working days from receipt of payment. All orders are dispatched via courier service providers unless the customer is located in an outlying area, in which case the South African Post Office will be used.Once the order has left the Mon Essentiel (Pty) Ltd premises, we cannot be held liable for any delays in delivery. The customer accepts that proof of delivery accepted is when someone at the delivery address provided signs for the goods.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.